Privacy Policy

Qubanix Private Limited ("Qubanix", "we", "us", or "our") respects your privacy and is committed to handling personal information responsibly. This Privacy Policy applies to information collected through our website at qubanix.com, related subdomains, and when you contact us about our software, AI, and automation services.

By using our website or submitting information to us, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our website or submit personal information to us.

We may collect the following categories of information:

• Contact details such as your name, email address, phone number, company name, and job title when you submit a contact form or communicate with us.
• Project and inquiry information such as service interests, project scope, budget range, timeline, and messages you choose to share.
• Technical and usage information such as IP address, browser type, device information, pages visited, referring URLs, and general interaction data collected through cookies and similar technologies.
• Communication records including emails, support messages, and notes from meetings or calls related to your inquiry or engagement.
• Business information provided during a client engagement, which may include account details, project requirements, and authorized user information necessary to deliver our services.

We do not intentionally collect sensitive personal data such as financial account credentials, government ID numbers, health records, or biometric data through our public website forms. If such information is required for a client engagement, it will be handled under a separate agreement and appropriate safeguards.

We use personal information for legitimate business purposes, including to:

• Respond to inquiries, schedule discussions, and evaluate potential projects.
• Provide, operate, maintain, and improve our website and services.
• Communicate with you about proposals, project updates, support, and administrative matters.
• Analyze website performance, understand visitor behavior, and improve user experience.
• Maintain security, prevent fraud or abuse, and protect our systems and users.
• Comply with applicable legal obligations, enforce our terms, and resolve disputes.

Where applicable, we process personal information based on one or more of the following grounds:

• Your consent, such as when you submit a contact form or subscribe to communications.
• Performance of a contract or steps taken at your request before entering into a contract.
• Our legitimate interests in operating our business, improving services, and communicating with prospective and existing clients, balanced against your rights.
• Compliance with legal obligations under applicable laws in India and other jurisdictions where we operate.

We use cookies and similar technologies to enable core website functionality, remember preferences, and understand how visitors use our site. These may include essential cookies, analytics cookies, and performance cookies.

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality. Where required by law, we will seek consent before placing non-essential cookies.

We do not sell your personal information. We may share information only in the following circumstances:

• With service providers and subprocessors who assist us with hosting, analytics, email delivery, CRM, communication tools, or project delivery, under appropriate confidentiality and data protection obligations.
• With professional advisers such as lawyers, accountants, or auditors where reasonably necessary.
• With your consent or at your direction.
• To comply with law, regulation, legal process, or enforceable governmental request.
• To protect the rights, property, or safety of Qubanix, our clients, users, or others.
• In connection with a merger, acquisition, restructuring, or sale of assets, subject to appropriate safeguards.

Our website may contain links to third-party websites, platforms, or services such as social media profiles, messaging apps, or technology providers. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing personal information to them.

When delivering client projects, we may integrate third-party AI, cloud, analytics, or automation platforms. Use of those services in a client project is governed by the relevant client agreement and applicable vendor terms.

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods may vary depending on whether you are a website visitor, prospective client, active client, or former client.

When information is no longer required, we take reasonable steps to delete, anonymize, or securely archive it.

We implement reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Depending on applicable law, including India's Digital Personal Data Protection Act, 2023 and related rules, you may have rights to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information, subject to legal and contractual limitations.
• Withdraw consent where processing is based on consent.
• Object to or restrict certain processing activities.
• Nominate another individual to exercise your rights in the event of death or incapacity, where applicable.

To exercise these rights, contact us using the details below. We may need to verify your identity before responding. We will respond within timelines required by applicable law.

Our website and services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.

Qubanix is based in India. If you access our website or services from outside India, your information may be processed in India or in other countries where our service providers operate. Where required, we implement appropriate safeguards for cross-border transfers.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The updated version will be posted on this page with a revised "Last updated" date. Material changes may also be communicated through our website or by other appropriate means.

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, contact us at:

• Qubanix Private Limited
• Premashray, Sector-D, Jankipuram Garden, Lucknow, Uttar Pradesh 226021, India
• Email: hello@qubanix.com
• Website: https://qubanix.com/contact

For service-related privacy matters involving an active client engagement, you may also contact your Qubanix project representative.